📨 Frequently Asked Questions (FAQs)

At Emirazaar, we care about your shopping experience. Here are the answers to the questions we get asked the most by our amazing customers across the UAE 🇦🇪.

❓1. Where is Emirazaar based?

We proudly operate from Dubai, UAE. All orders are shipped directly from our fulfillment hub in Al Quoz:

📦 Emirazaar Fulfillment – UAE Hub
Warehouse, Al Quoz Industrial Area 3
Sheikh Zayed Road, Dubai, United Arab Emirates

❓2. Do you offer Cash on Delivery (COD)?

✅ Yes! We offer Cash on Delivery across all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah & UAQ.
Simply select COD at checkout — no hidden charges!

❓3. How can I track my order?

📦 Visit our Track Order Page and enter your tracking number or email.
We use 17Track for real-time shipment updates across UAE.

❓4. How long does delivery take in the UAE?

🚚 Typically, 1–3 business days depending on your location.
We offer same-day or next-day dispatch from Dubai.

❓5. How do I return or exchange an item?

We offer easy returns within 7 days of delivery.
Visit our Returns & Exchange Policy for full details.

❓6. Are your products original and high quality?

Absolutely! We handpick trending and top-rated products from trusted suppliers.
Every item is quality checked before dispatch from our UAE hub.

❓7. Is Emirazaar available in stores?

We're currently online only, so you can shop conveniently from home or on the go.
Follow us on Instagram and TikTok for exclusive deals and new drops.

❓8. What languages do you support?

🌍 We support both English and Arabic. You can switch between languages on our website footer.

❓9. Can I cancel my order?

Yes, if your order hasn't shipped yet. Contact us on emirazaar@gmail.com or via WhatsApp as soon as possible.

❓10. Do you offer free shipping?

🆓 We offer free UAE shipping.

❓11. How can I contact Emirazaar support?

📧 Email us: emirazaar@gmail.com
💬 Chat on WhatsApp: Click Here

We're available daily from 10 AM to 8 PM UAE time.

💚 Still Have a Question?

We’re here for you!
Click the WhatsApp icon or visit our Contact Us page — a friendly team member will respond ASAP.